Job Description
Join our dynamic IT team in Colorado Springs and kickstart your technology career! TechSolutions Colorado is seeking passionate entry-level IT professionals to provide essential technical support across our growing organization. As an IT Support Specialist, you'll be the frontline hero ensuring seamless operations for our clients while gaining hands-on experience in cutting-edge infrastructure. We offer comprehensive training programs, mentorship from industry experts, and clear pathways to advanced certifications. Enjoy competitive benefits, flexible work arrangements, and an inclusive culture that values innovation and professional growth. Located in the heart of Colorado Springs' thriving tech corridor, you'll collaborate with teams making real impact in cybersecurity, cloud services, and enterprise solutions.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Manage and resolve help desk tickets with SLA adherence
- Deploy and configure workstations, laptops, and mobile devices
- Document technical procedures and create knowledge base articles
- Assist with system monitoring and preventative maintenance tasks
- Collaborate with senior engineers on infrastructure projects
- Support cybersecurity initiatives including access management and patching
- Deliver exceptional customer service via phone, email, and remote support
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation