Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in technology! At TechSolutions Inc., we foster innovation and professional growth in Albuquerque's thriving tech ecosystem. You'll gain hands-on experience supporting enterprise systems while collaborating with industry experts. Enjoy competitive compensation, comprehensive benefits, and a culture that celebrates curiosity and continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and in-person support
- Assist with system deployments, configurations, and asset management
- Document technical procedures and maintain knowledge base articles
- Support cybersecurity protocols and data protection initiatives
- Collaborate with cross-functional teams to implement IT solutions
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 25 lbs and work in a fast-paced environment
- Valid driver's license for occasional off-site support
- Excellent written and verbal communication skills