Job Description
Join our dynamic team at TechForward Solutions and kickstart your IT career in Baltimore's thriving tech ecosystem! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. This role offers hands-on experience with cutting-edge technologies while fostering professional growth through mentorship and structured training programs.
Our collaborative environment values innovation and continuous learning, making it the perfect launchpad for aspiring IT professionals. Enjoy competitive benefits, flexible work arrangements, and opportunities to work with Fortune 500 clients in Maryland's fastest-growing tech sector.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Document technical procedures, resolutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on complex troubleshooting and system deployments
- Participate in cybersecurity initiatives including patch management and access control
- Deliver user training on productivity software and security best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems and network fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong problem-solving abilities with customer service orientation
- CompTIA A+ or similar certification preferred (willing to train)
- Excellent written and verbal communication skills
- Ability to lift 30lbs for hardware installation/maintenance
- Valid driver's license for occasional client site visits