Job Description
Launch your IT career with NexusTech Solutions, Memphis' leading technology innovator! We're seeking passionate Entry Level IT Support Specialists to join our dynamic team. No experience? No problem! We provide comprehensive training and mentorship to transform your potential into expertise. Join us in building the digital future while enjoying competitive benefits, flexible work arrangements, and a culture that celebrates growth. Ready to code your success story?
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting steps and maintain IT asset inventory
- Collaborate with senior engineers on network security protocols
- Assist with user account management and system access requests
- Participate in cross-departmental IT projects and process improvements
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Excellent problem-solving abilities and customer service mindset
- CompTIA A+ certification preferred (not required)
- Strong written/verbal communication skills
- Ability to learn new technologies quickly
- Valid driver's license required for occasional site visits