Job Description
Join TechSolutions Northwest as an Entry-Level IT Support Specialist and kickstart your career in technology! We're a dynamic Portland-based IT firm serving innovative businesses across the Pacific Northwest. As our newest team member, you'll provide critical technical support while learning from industry experts in a collaborative, growth-focused environment. We offer competitive benefits, professional development opportunities, and a culture that values curiosity and continuous learning.
What We Offer: Comprehensive training program, health/dental/vision insurance, 401(k) matching, flexible work arrangements, and a clear path to career advancement.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices
- Document technical issues and resolutions in our ticketing system (ServiceNow)
- Collaborate with senior engineers on complex infrastructure projects
- Assist with cybersecurity protocols and data protection measures
- Support office AV systems and video conferencing equipment
- Participate in IT asset management and inventory processes
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of technical support/internship experience preferred
- CompTIA A+ or similar certification (or willingness to obtain within 6 months)
- Strong knowledge of Windows/macOS operating systems and MS Office suite
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and problem-solving abilities
- Outstanding customer service and communication skills
- Ability to lift 30lbs and work in varied physical environments