Job Description
Join our dynamic tech team as an Entry-Level IT Support Specialist and kickstart your career in the heart of Detroit's thriving tech scene! At InnovateTech Detroit, we're committed to nurturing emerging talent and providing hands-on experience with cutting-edge solutions. This full-time role offers comprehensive training, mentorship from senior engineers, and a clear path for career advancement. You'll work in a collaborative environment focused on innovation, problem-solving, and continuous learning. Perfect for recent graduates or career-changers with foundational tech knowledge, this position is your gateway to a rewarding IT career in one of America's most exciting tech hubs.
Responsibilities
- Provide frontline technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote assistance
- Install, configure, and maintain desktop/laptop equipment and peripherals
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades and deployments
- Assist with cybersecurity best practices and data protection protocols
- Participate in IT asset management and inventory tracking
- Contribute to continuous improvement of IT support processes
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking concepts, and cloud platforms
- Familiarity with help desk ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (or willingness to obtain)