Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in Seattle's thriving tech hub! We're seeking passionate tech enthusiasts ready to grow with our innovative team. You'll provide essential technical support to our 200+ employees while gaining hands-on experience with enterprise systems. Enjoy collaborative workspaces, mentorship from senior engineers, and opportunities to specialize in cybersecurity or cloud infrastructure. Perfect for recent graduates or career changers with foundational IT knowledge!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Deploy and configure workstations, laptops, and mobile devices
- Document IT procedures and maintain knowledge base articles
- Collaborate with security team on access control and compliance tasks
- Assist with system monitoring and performance optimization
- Train employees on cybersecurity best practices
- Support cloud infrastructure (AWS/Azure) under guidance
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Fundamental knowledge of Windows/macOS, networking, and Active Directory
- Basic scripting experience (PowerShell/Bash)
- Customer service mindset with strong communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to troubleshoot hardware and software issues
- Valid driver's license for occasional off-site support