Job Description
Are you ready to launch your career in the tech industry?
Charlotte Tech Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team. We are looking for individuals who are passionate about technology and eager to learn in a fast-paced environment.
As a key member of our IT department, you will play a crucial role in maintaining our technological infrastructure and supporting our employees. This is a fantastic opportunity for a self-starter to gain hands-on experience without requiring prior technical background.
Charlotte Tech Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team. We are looking for individuals who are passionate about technology and eager to learn in a fast-paced environment.
As a key member of our IT department, you will play a crucial role in maintaining our technological infrastructure and supporting our employees. This is a fantastic opportunity for a self-starter to gain hands-on experience without requiring prior technical background.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Install, configure, and troubleshoot computer hardware and software applications.
- Manage IT inventory and assist with the deployment of new workstations.
- Monitor system performance and report technical issues to senior administration.
- Conduct user training on new software updates and security protocols.
- Ensure the secure and efficient operation of office network infrastructure.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is essential.
- Basic understanding of computer hardware components and operating systems.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent communication skills and a customer-centric attitude.
- Willingness to obtain relevant IT certifications (on company dime).