Job Description
Join TechFlow Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated tech enthusiasts to provide critical support to our growing client base in Jacksonville. This hands-on role offers comprehensive training and mentorship to develop your skills in network administration, system troubleshooting, and cybersecurity fundamentals. Work with cutting-edge technology in a collaborative environment where your growth is prioritized. If you're passionate about solving technical challenges and helping others, this is your opportunity to build a foundation for a successful IT career.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network administration tasks including VLAN setup and firewall monitoring
- Document IT procedures and create knowledge base articles
- Collaborate with senior team members on infrastructure projects
- Monitor system security and implement best practices
- Train end-users on new technologies and software applications
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking concepts
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional on-site support
- Basic understanding of cybersecurity principles