Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in the heart of Silicon Valley! We're seeking passionate tech enthusiasts to provide critical infrastructure support to our innovative clients. This hybrid role combines hands-on troubleshooting with remote collaboration opportunities, offering comprehensive training and growth pathways into cybersecurity, cloud computing, and network administration. Work alongside industry veterans in our modern downtown San Jose headquarters with flexible schedules and competitive benefits.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts and perform user provisioning tasks
- Deploy and configure cloud-based solutions including Microsoft 365 and AWS
- Document technical procedures and maintain ticketing systems
- Assist with network security protocols and vulnerability assessments
- Provide Tier 1 support for enterprise clients via phone and remote tools
- Collaborate with cross-functional teams on infrastructure projects
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or equivalent certification preferred
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Strong troubleshooting methodology and documentation skills
- Excellent verbal communication and customer service abilities
- Proficient in PowerShell and scripting basics
- Valid US driver's license for occasional on-site visits