Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Houston. As a key member of our technology department, you'll gain hands-on experience with enterprise systems while supporting our clients' digital transformation journey. We offer comprehensive training, mentorship from industry veterans, and a clear path to career advancement. Join us to build foundational skills in network administration, cybersecurity, and cloud technologies while making a tangible impact in a fast-growing tech hub.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop/laptop issues including OS, security software, and peripherals
- Assist with user account management and access control in Active Directory
- Document incidents, solutions, and asset configurations in ITSM systems
- Collaborate with senior engineers on infrastructure projects and deployments
- Participate in system monitoring and maintenance routines
- Deliver end-user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred, not required)
- Basic understanding of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving abilities with analytical thinking skills
- Excellent communication and customer service aptitude
- Ability to work independently and collaboratively in team environments
- Willingness to learn new technologies and adapt to evolving systems