Job Description
Are you looking to kickstart your career in the heart of the nation’s capital? TechForward DC is currently seeking dedicated Entry-Level IT Support Specialists to join our growing team. We do not require prior experience—just a passion for technology and a drive to learn.
We provide comprehensive training, mentorship, and a clear pathway for advancement. If you are a motivated individual ready to work in a dynamic environment, we want to hear from you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Maintain accurate records of IT tickets and user interactions in our ticketing system.
- Collaborate with the senior IT team to resolve complex technical challenges.
- Conduct routine system checks to ensure optimal performance and security.
- Assist in the deployment of new software and hardware updates across the organization.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Computer Science or related field is a plus.
- Strong desire to learn and a quick learner attitude.
- Excellent verbal and written communication skills.
- Basic understanding of Microsoft Office Suite.
- Ability to work independently as well as part of a collaborative team.
- Must be authorized to work in the United States.