Job Description
Are you ready to launch your career in technology? TechNova Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Minneapolis, MN. As a leader in innovative tech solutions, we believe in growing our own talent and providing a clear pathway for career advancement.
In this role, you will be the first point of contact for our internal employees and clients, providing top-tier technical support and ensuring our systems run smoothly. We offer a hybrid work environment, comprehensive training, and a culture that values curiosity and problem-solving.
Why Join Us?
- Competitive starting salary with annual performance reviews.
- Full health, dental, and vision insurance.
- Generous paid time off and professional development budget.
- Certification reimbursement (CompTIA A+, Network+).
Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems to employees regarding hardware, software, and network issues.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Assist in the deployment and maintenance of on-premise and cloud-based applications.
- Monitor system performance and respond to alerts to ensure high availability and security.
- Document technical issues and resolutions in the internal knowledge base to improve self-service capabilities.
- Collaborate with senior IT staff to identify system trends and implement process improvements.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Familiarity with Microsoft Office Suite and basic understanding of networking concepts (TCP/IP, DNS).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills with a customer-first attitude.
- Ability to lift and move computer equipment (up to 50 lbs) when necessary.
- High school diploma required; technical certifications are a plus but not mandatory.