Job Description
Launch your tech career in Sacramento! TechForward Solutions seeks passionate entry-level IT Support Specialists to join our dynamic team. As a foundational member of our IT department, you'll gain hands-on experience with enterprise systems while supporting our 500+ employees. We offer structured training, mentorship from senior engineers, and opportunities for career advancement into cybersecurity, cloud infrastructure, or DevOps.
Why Join Us?
- Industry-leading benefits including health insurance and 401(k) matching
- Tuition reimbursement for IT certifications (CompTIA A+, Network+)
- Modern downtown Sacramento office with flexible work options
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Deploy and configure Windows/macOS workstations and mobile devices
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and warranty services
- Assist with cybersecurity awareness training and policy enforcement
- Support office AV systems and video conferencing setups
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and macOS operating systems
- Strong troubleshooting skills using diagnostic tools
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)