Job Description
Join Tech Innovations Inc. as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate individuals eager to learn and grow in a dynamic environment. You'll provide essential technical support to our team, troubleshoot hardware/software issues, and contribute to our digital transformation initiatives. This role offers comprehensive training, mentorship from industry experts, and clear pathways for advancement. If you're a tech-savvy problem-solver with a drive to excel, we want to hear from you!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document IT processes and maintain accurate service logs
- Collaborate with cross-functional teams to resolve technical challenges
- Assist with cybersecurity best practices and data protection protocols
- Participate in system upgrades and IT infrastructure projects
- Deliver user training on new technologies and systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- CompTIA A+ or similar certification preferred
- Valid driver's license required