Job Description
Are you a tech enthusiast looking to kickstart your career in the heart of New Mexico? Albuquerque Tech Innovations is seeking a motivated Entry-Level IT Support Specialist to join our dynamic team. We offer a comprehensive training program, competitive benefits, and a collaborative environment where your growth is our priority.
Why Join Us?
We believe in nurturing talent. As an entry-level team member, you will work directly with senior engineers and gain hands-on experience in network administration, hardware repair, and cloud services. If you are eager to learn and ready to make an impact, we want to hear from you.
Responsibilities
- Troubleshooting & Support: Assist in diagnosing and resolving hardware and software issues for internal employees and clients.
- System Maintenance: Perform routine maintenance on servers and workstations to ensure optimal performance and security.
- Network Assistance: Support the setup and configuration of local area networks (LAN) and wireless networks.
- Documentation: Maintain accurate records of technical issues, resolutions, and inventory logs.
- User Training: Conduct basic training sessions for staff on new software tools and security protocols.
- Help Desk Operations: Answer incoming support tickets and provide timely updates to the IT team.
Qualifications
- Education: High school diploma or GED equivalent; Associate's degree in Computer Science or IT is a plus.
- Technical Basics: Familiarity with Windows, macOS, and basic networking concepts.
- Communication: Strong verbal and written communication skills with a customer-centric approach.
- Problem Solving: Demonstrated ability to troubleshoot problems logically and efficiently.
- Flexibility: Willingness to work flexible hours, including occasional on-call support.
- Enthusiasm: A genuine passion for technology and a drive to learn new skills.