Job Description
Join our dynamic team at TechForward Solutions as an Entry Level IT Support Specialist! We're urgently hiring motivated individuals passionate about technology to provide exceptional support to our clients in the heart of Washington DC. This is your opportunity to launch a rewarding career in IT with hands-on experience, mentorship from industry experts, and a competitive compensation package. Don't miss this urgent opening – apply today!
Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network systems
- Install, configure, and maintain computer systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Collaborate with team members to resolve complex technical challenges
- Train end-users on new technologies and best practices
- Monitor system performance and implement security protocols
- Assist with IT asset management and inventory control
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Strong problem-solving skills and attention to detail
- Excellent communication and customer service abilities
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation