Job Description
Join our dynamic team at TechGrowth Solutions as we rapidly expand our Dallas operations! We're urgently seeking motivated Entry-Level IT Support Specialists to deliver exceptional technical assistance to our growing client base. This is your opportunity to launch a rewarding career in technology while working with cutting-edge systems in a collaborative, growth-oriented environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS operating systems and peripheral devices
- Document all support tickets and resolutions in our CRM system with detailed accuracy
- Collaborate with senior engineers to resolve complex technical escalations
- Conduct user training sessions on company software and security protocols
- Monitor system performance and report potential infrastructure vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with helpdesk ticketing systems (e.g., Zendesk, ServiceNow)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (not required)
- Ability to work flexible hours including occasional weekends