Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts to provide exceptional customer service and technical support across our Orlando headquarters. This role offers unparalleled growth opportunities in a collaborative environment where your problem-solving skills will shine. Enjoy competitive benefits, mentorship from industry experts, and a clear path to career advancement in Florida's thriving tech sector.
Responsibilities
- Diagnose and resolve hardware/software issues for 150+ employees
- Install, configure, and maintain Windows/macOS systems
- Manage Active Directory accounts and group policies
- Document technical procedures in knowledge base
- Collaborate with network team on infrastructure projects
- Provide remote and on-site technical assistance
- Train staff on cybersecurity best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office 365
- Ability to lift 30 lbs for equipment maintenance
- Valid Florida driver's license for site visits