Job Description
Launch your tech career with TechNova Solutions! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team in Atlanta. No experience required – we provide comprehensive training to fast-track your growth. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where innovation thrives. Start your journey tomorrow and become part of Georgia's leading tech employer.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support tickets and resolutions in our CRM system
- Collaborate with senior engineers on complex troubleshooting
- Assist with network security protocols and system updates
- Deliver exceptional customer service to internal stakeholders
- Participate in cross-departmental tech initiatives
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Proficiency in Microsoft Office Suite
- CompTIA A+ certification (or willingness to obtain)