Job Description
Launch your tech career in Miami with TechSolutions Inc.! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team. This is your gateway to enterprise-level IT operations in one of Florida's most vibrant tech hubs. Enjoy competitive benefits, mentorship from industry veterans, and structured growth opportunities. Perfect for recent graduates eager to build foundational skills in network administration, cybersecurity, and cloud technologies.
Responsibilities
- Provide Tier 1/2 technical support via ticketing system, phone, and remote assistance
- Deploy and configure workstations, laptops, and mobile devices
- Monitor network infrastructure using tools like SolarWinds and Nagios
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on security compliance initiatives
- Assist with cloud migrations and Azure/O365 administration
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic proficiency in Windows Server administration and Active Directory
- Familiarity with cybersecurity frameworks (NIST, ISO 27001)
- Strong troubleshooting methodology and documentation skills
- Excellent written and verbal communication abilities
- Valid Florida driver's license for occasional client site visits