Job Description
Launch your tech career with TechNova Solutions! We're seeking motivated Entry Level IT Support Specialists to join our dynamic Minneapolis team. This immediate hire opportunity offers hands-on experience in enterprise IT environments with comprehensive training and growth paths. Perfect for recent graduates or career changers with basic technical aptitude.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document tickets in ServiceNow with detailed resolution steps
- Assist with network connectivity and security protocols
- Collaborate with senior engineers on complex escalations
- Participate in on-call rotation (1 week/month)
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of operating systems, networking, and security concepts
- Strong customer service orientation and problem-solving skills
- Ability to learn new technologies quickly through self-study
- Valid driver's license for occasional off-site support
- US work authorization required