Job Description
Launch your tech career in Austin with our paid training program! TechStart Solutions is hiring passionate Entry-Level IT Support Specialists to join our dynamic team. No experience needed – we provide comprehensive hands-on training to transform your potential into professional expertise.
Join our collaborative environment where you'll master cutting-edge technologies while supporting Fortune 500 clients. This is your gateway to a sustainable IT career with clear growth pathways and mentorship from industry veterans. Apply today and start your journey toward becoming a certified IT professional!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain network infrastructure components
- Document all troubleshooting procedures in ticketing systems
- Collaborate with senior engineers on complex technical escalations
- Conduct system audits and implement security best practices
- Train end-users on new software implementations
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and problem-solving aptitude
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly during training
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification (company-sponsored)
- Valid Texas driver's license (for occasional on-site visits)