Job Description
Join our dynamic team as an Entry Level IT Support Specialist and launch your career in technology! We're seeking passionate individuals to provide exceptional technical support to our growing client base in San Diego. This full-time role offers comprehensive training, mentorship, and clear pathways for career advancement. Enjoy competitive benefits, flexible scheduling options, and a collaborative work environment that values innovation and professional growth. If you're ready to transform your technical skills into a rewarding career, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain computer systems and network infrastructure
- Document technical procedures and create user documentation
- Collaborate with senior engineers on complex system implementations
- Provide on-site technical support for office equipment and systems
- Monitor system performance and implement security protocols
- Train end-users on software applications and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Customer service experience preferred
- CompTIA A+ certification or equivalent knowledge
- Ability to lift 25 lbs for equipment maintenance