Job Description
Join TechGrow Academy's paid training program and launch your IT career remotely! We're urgently hiring motivated individuals in Fresno for our fully remote entry-level IT Support Specialist position. No prior experience required – we provide comprehensive paid training covering network fundamentals, cloud computing, and cybersecurity protocols. Enjoy flexible remote work while building in-demand technical skills with industry-certified mentors. This urgent hiring opportunity includes competitive benefits, career advancement paths, and a supportive learning environment designed for career changers and recent graduates. Apply today to start your journey in technology!
Responsibilities
- Provide remote technical support to clients via phone, chat, and email
- Diagnose and resolve hardware/software issues using troubleshooting methodologies
- Document ticket details in IT service management systems
- Collaborate with senior engineers on complex technical escalations
- Participate in daily training sessions and skill development workshops
- Contribute to knowledge base articles and documentation
- Adhere to security protocols and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Self-motivated with ability to learn independently
- Reliable internet connection and quiet home workspace
- Willingness to commit to 6-week paid training program
- Passion for technology and customer service