Job Description
Join our dynamic team at TechSolutions Inc. as an Entry Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service to provide essential technical support to our clients. This full-time position offers comprehensive training and growth opportunities in a collaborative environment.
As a key member of our IT department, you'll gain hands-on experience with modern systems while working alongside industry professionals. Our competitive compensation package includes health benefits, paid time off, and professional development funding. Located in the heart of San Antonio, TX, our office boasts state-of-the-art facilities and a vibrant culture of innovation.
If you're ready to launch your career in a supportive setting where your contributions matter, apply today! We value diversity and encourage candidates from all backgrounds to join our mission of delivering exceptional IT solutions.
Responsibilities
- Provide technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and remote support
- Install, configure, and maintain computer systems and peripherals
- Document technical procedures and create user guides
- Collaborate with senior technicians on complex system integrations
- Train end-users on new technologies and best practices
- Monitor system performance and report security concerns
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals and protocols
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Customer service experience preferred but not required
- CompTIA A+ certification or equivalent knowledge
- Ability to work flexible hours including occasional weekends