Job Description
Join our dynamic team at NexusTech Solutions Inc. as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently seeking motivated individuals to provide exceptional technical support to our clients across Chicago. This is your golden opportunity to grow professionally while working with cutting-edge technologies in a collaborative environment.
As a cornerstone of our operations, you'll ensure seamless IT infrastructure performance while learning from industry veterans. We offer comprehensive training programs, career advancement pathways, and a supportive culture that values innovation and continuous learning.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document all IT incidents and resolutions using ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior technicians on complex problem-solving
- Conduct user training on new technologies and systems
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional client site visits