Job Description
Ready to launch your career tomorrow? TechNova Solutions is seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Raleigh's thriving tech hub. No experience required – just passion and potential! Enjoy competitive pay, comprehensive benefits, and rapid growth opportunities in one of America's fastest-growing cities.
Why Raleigh? Home to 200+ tech companies, affordable living, and top universities. Perfect for launching your tech career with immediate impact!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage helpdesk tickets and documentation
- Assist with network connectivity and security protocols
- Train users on new technologies and best practices
- Collaborate with senior IT engineers on complex issues
- Support office equipment and AV systems
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic understanding of OS concepts (Windows/macOS)
- Strong problem-solving and communication skills
- Customer service experience (retail/helpdesk a plus)
- Ability to work in fast-paced environments
- CompTIA A+ certification (or willingness to obtain)
- Valid driver's license for occasional off-site support