Job Description
Launch your tech career with TechSolutions Inc. – Milwaukee's leading IT innovator! We're seeking passionate entry-level professionals to join our dynamic team as IT Support Specialists. This is your opportunity to gain hands-on experience in cutting-edge technology while working with Fortune 500 clients in a collaborative, growth-oriented environment. Enjoy competitive benefits, mentorship from industry experts, and a clear path to career advancement.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Diagnose and resolve network connectivity problems for enterprise clients
- Install, configure, and maintain Windows/macOS systems and peripherals
- Document all ticket resolutions in our CRM system with precision
- Collaborate with senior engineers on complex technical escalations
- Conduct periodic system audits and preventative maintenance
- Train end-users on new software implementations and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and macOS operating systems
- Excellent problem-solving and communication skills
- CompTIA A+ certification preferred but not required
- Ability to work flexible hours including occasional on-call duties
- Valid Wisconsin driver's license for occasional client site visits