Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our clients in the vibrant Arlington area. As a key member of our growing team, you'll gain hands-on experience with cutting-edge systems while supporting a diverse portfolio of clients. Enjoy competitive benefits, mentorship from senior engineers, and a collaborative work environment designed for professional growth.
Responsibilities
- Provide first-line technical support via phone, email, and remote assistance
- Diagnose and resolve hardware, software, and network issues efficiently
- Install and configure workstations, laptops, and peripherals
- Document technical issues and solutions in our ticketing system
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with cross-functional teams on IT projects
- Train end-users on new technologies and system updates
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, networking, and security fundamentals
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (or willingness to obtain)