Job Description
Join our dynamic IT team as an Entry-Level Support Specialist and launch your career in technology! At TechSolutions Inc., we foster innovation and growth for emerging tech professionals. You'll gain hands-on experience in enterprise systems while supporting our Fortune 500 clients across Tulsa. We offer comprehensive training, mentorship programs, and a collaborative culture that values fresh perspectives. If you're passionate about technology and eager to build foundational skills, this is your opportunity to thrive in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Deploy and configure desktop/laptop systems, printers, and network peripherals
- Monitor and maintain network security protocols including VPN access and firewall configurations
- Document technical procedures and create knowledge base articles for team reference
- Collaborate with senior engineers on system upgrades and infrastructure projects
- Participate in 24/7 on-call rotation (1 week/month) for critical system support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Valid driver's license and reliable transportation for occasional client visits