Job Description
Join NexusTech Solutions as an Entry-Level IT Support Specialist and launch your career in Minnesota's thriving tech hub! We're seeking passionate tech enthusiasts to provide exceptional support to our growing client base. Enjoy collaborative workspaces, mentorship from senior engineers, and opportunities to specialize in cybersecurity or cloud infrastructure. Our Minneapolis office offers competitive benefits, flexible work arrangements, and a commitment to your professional growth through our tuition reimbursement program.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain Windows/Linux workstations and network infrastructure
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical challenges
- Monitor system performance and implement security best practices
- Support cloud services (AWS/Azure) and SaaS applications
- Participate in IT asset management and lifecycle planning
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Basic knowledge of Windows OS, networking principles, and security protocols
- Strong problem-solving skills with customer service orientation
- Experience with helpdesk ticketing systems (ServiceNow/Jira preferred)
- Ability to work independently and prioritize multiple tasks
- Valid driver's license for occasional on-site client visits