Job Description
Join TechForward Solutions' dynamic IT team and launch your career in Miami's thriving tech scene! We're seeking passionate entry-level professionals eager to grow in a supportive environment where innovation meets real-world challenges. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while contributing to our mission of empowering businesses through technology. Enjoy comprehensive training, mentorship from industry experts, and clear career advancement paths within our rapidly expanding organization.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk tickets via Jira and ServiceNow with SLA adherence
- Deploy and configure workstations, laptops, and mobile devices
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Conduct cybersecurity awareness training for staff
- Monitor system health and proactively resolve performance issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred)
- Proficiency with Windows OS, Active Directory, and Office 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting methodology and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and problem-solving focus
- Ability to lift 20lbs for hardware installations