Job Description
Join TechNova Solutions' dynamic IT team and launch your career in one of America's fastest-growing tech hubs! We're seeking passionate entry-level IT professionals to provide critical technical support to our innovative workforce. As an IT Support Specialist, you'll be the first point of contact for troubleshooting hardware, software, and network issues while gaining hands-on experience with enterprise systems. Our comprehensive training program and mentorship opportunities will accelerate your growth in cloud computing, cybersecurity, and infrastructure management. Enjoy competitive benefits, flexible work arrangements, and a collaborative culture that values continuous learning.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for 500+ employees
- Troubleshoot Windows/macOS systems, network connectivity, and peripheral devices
- Deploy and manage company assets including laptops, mobile devices, and software
- Maintain accurate documentation in IT service management tools (ServiceNow)
- Assist with cybersecurity protocols including patch management and access controls
- Collaborate with cross-functional teams on system upgrades and migrations
- Participate in IT projects involving cloud technologies (AWS/Azure)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals (TCP/IP, DNS)
- Customer service experience with strong problem-solving abilities
- Familiarity with ITIL or IT service management best practices
- CompTIA A+ or Network+ certification preferred
- Ability to lift 25 lbs and work in office/server environments
- Excellent written/verbal communication and time management skills