Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in Atlanta's thriving tech scene! We're seeking passionate tech enthusiasts eager to grow in a dynamic environment. You'll provide critical technical support to our growing client base while learning cutting-edge IT infrastructure and security protocols. Our collaborative culture offers mentorship, certifications, and clear career advancement paths. Enjoy competitive benefits, flexible work options, and the opportunity to work with Fortune 500 clients. Apply today to become part of Atlanta's next generation of IT leaders!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and solutions in ticketing systems
- Assist with network administration tasks including switch/router configuration
- Train end-users on software applications and security best practices
- Collaborate with senior engineers on infrastructure projects
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service experience with strong communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Proficiency with Microsoft Office 365 and cloud platforms
- Ability to lift 30 lbs and work with various hardware components
- Valid driver's license and reliable transportation
- US citizenship or permanent residency required