Job Description
Launch your IT career with TechSolutions Mesa! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team in Mesa's growing tech hub. As a foundational member of our IT department, you'll gain hands-on experience with cutting-edge systems while supporting our diverse client base. This role offers comprehensive training, mentorship from senior engineers, and clear pathways to specialization in cybersecurity, cloud infrastructure, or network administration.
Our Mesa headquarters features state-of-the-art labs, collaborative workspaces, and a culture that celebrates innovation. Enjoy competitive benefits, professional development stipends, and the opportunity to work on projects impacting local businesses and community institutions. Join us in building the future of technology in Arizona's East Valley!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve desktop/laptop issues including OS, applications, and peripherals
- Document incident tickets and maintain knowledge base articles
- Assist with system deployments, upgrades, and asset management
- Collaborate with cross-functional teams on IT projects and process improvements
- Deliver exceptional user training on new technologies and best practices
- Monitor system health and perform routine maintenance tasks
- Adhere to IT security policies and compliance standards
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking concepts, and security principles
- Strong problem-solving abilities with analytical mindset
- Excellent written and verbal communication skills
- Ability to work independently and prioritize tasks in fast-paced environments
- Customer service orientation with patience and empathy
- CompTIA A+ or similar certification preferred (willing to provide training)
- Valid driver's license and reliable transportation