Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your IT career in sunny Long Beach! We're seeking passionate entry-level professionals to provide critical technical support to our growing client base. This role offers hands-on experience with cutting-edge technologies while fostering professional growth through mentorship and structured training programs. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in one of California's most vibrant coastal cities.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document technical issues, resolutions, and asset inventory using ITSM tools
- Collaborate with senior engineers on complex troubleshooting and system deployments
- Assist with cybersecurity protocols and access management procedures
- Participate in IT infrastructure monitoring and maintenance tasks
- Deliver user training on software applications and IT best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with help desk ticketing systems (ServiceNow, Jira, etc.)
- Strong problem-solving skills with customer service aptitude
- CompTIA A+ or similar certification preferred (not required)
- Ability to work independently and collaborate in team environments
- Valid California driver's license (for occasional on-site client visits)