Job Description
Launch your tech career with Tech Innovate Solutions, a Sacramento-based leader in digital transformation! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional client experiences. This role offers hands-on experience with cutting-edge technologies while providing direct mentorship from industry veterans. Enjoy competitive compensation, comprehensive benefits, and clear growth paths into cybersecurity, network administration, or cloud computing.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory accounts and group policies
- Document IT processes and maintain service desk tickets in Jira
- Collaborate with senior engineers on infrastructure projects
- Conduct employee training on security protocols and software tools
- Monitor system health and perform preventative maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred
- Basic understanding of network protocols (TCP/IP, DNS, DHCP)
- Familiarity with Microsoft Office 365 and cloud services
- Strong problem-solving and communication skills
- Ability to lift 30lbs and work in a fast-paced environment
- Valid California driver's license required for occasional site visits