Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our clients in Fresno and beyond. This full-time role offers comprehensive training, mentorship from industry experts, and a clear path for career growth in the booming Central Valley tech sector.
As a cornerstone of our client success team, you'll be the first point of contact for technical inquiries, troubleshooting hardware/software issues, and maintaining our digital infrastructure. We value fresh perspectives and provide a collaborative environment where your ideas can flourish.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical solutions in our knowledge base and ticketing system
- Assist with network security protocols and data backup procedures
- Train end-users on new software and system updates
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and report potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ certification or similar technical certification preferred
- Ability to lift 25 lbs for equipment installation/maintenance
- Valid California driver's license for occasional site visits
- Passion for continuous learning in emerging technologies