Job Description
Join our dynamic IT team in sunny Tucson and launch your tech career! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. This role offers comprehensive training and hands-on experience with cutting-edge technologies in a collaborative environment. Perfect for recent graduates eager to build foundational skills in networking, security, and systems administration while making a tangible impact in our community.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and maintain accurate service records
- Assist with network administration tasks including switch/router configuration
- Support cybersecurity initiatives through vulnerability assessments and patch management
- Collaborate with cross-functional teams on system upgrades and migrations
- Provide user training on company software and security protocols
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification (CompTIA A+, Network+)
- Basic knowledge of Windows/macOS operating systems and Active Directory
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize multiple tasks
- Valid driver's license and reliable transportation
- Pass background check and drug screening