Job Description
Join InnovateTech Solutions, Milwaukee's fastest-growing tech firm, as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts eager to launch their careers in a dynamic environment. You'll provide critical technical support to our diverse client base while receiving mentorship from senior engineers. This role offers structured training, career advancement pathways, and the chance to work with cutting-edge technologies in a collaborative, inclusive culture. If you're ready to turn your problem-solving skills into a professional journey, apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols across Windows environments
- Document technical issues and resolutions in our ticketing system
- Collaborate with network and security teams on infrastructure projects
- Conduct system audits and preventative maintenance schedules
- Train end-users on new software and security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of hands-on technical support or internship experience
- Proficiency with Windows OS, Microsoft Office Suite, and Active Directory
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication and customer service abilities
- CompTIA A+ or Network+ certification preferred (not required)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to lift 30 lbs for equipment maintenance