Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! At TechSolutions Inc., we're committed to nurturing emerging talent in Louisville's thriving tech ecosystem. You'll gain hands-on experience supporting enterprise systems while working alongside industry mentors. This role offers comprehensive training, growth opportunities, and the chance to make an immediate impact in our fast-paced environment. If you're passionate about technology and eager to learn, apply today to become part of Louisville's premier IT team!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with system troubleshooting and problem resolution
- Install, configure, and maintain desktop/laptop systems
- Document IT processes and maintain service desk tickets
- Collaborate with senior IT staff on infrastructure projects
- Conduct user training on new technologies
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS and networking fundamentals
- Strong customer service and communication skills
- Ability to troubleshoot hardware/software issues
- Familiarity with IT service management tools (e.g., ServiceNow)
- CompTIA A+ certification preferred
- Valid driver's license and reliable transportation