Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in Portland's thriving tech ecosystem! We're seeking motivated individuals passionate about technology and customer service to join our dynamic team. You'll gain hands-on experience with cutting-edge systems while supporting our diverse client base. This role offers comprehensive training, mentorship from industry experts, and clear pathways for career advancement. Enjoy competitive benefits, flexible work arrangements, and the opportunity to work in one of America's most innovative cities.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting procedures and maintain knowledge base articles
- Collaborate with senior IT staff on system upgrades and security protocols
- Deliver exceptional customer service via ticketing systems and direct support
- Assist with onboarding new employees and IT asset management
- Participate in cross-departmental tech initiatives and training sessions
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly and adapt to changing environments
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation