Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your career in Oklahoma's thriving tech hub! We're seeking passionate tech enthusiasts eager to provide exceptional support to our diverse client base. You'll gain hands-on experience with cutting-edge systems while working alongside industry experts committed to your professional growth. This role offers structured training, mentorship programs, and clear advancement pathways into cybersecurity, network administration, or cloud computing specializations.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols in Active Directory
- Document technical procedures, solutions, and inventory in ITSM systems
- Collaborate with cross-functional teams on IT infrastructure projects
- Deliver user training on new technologies and best practices
- Monitor system performance and escalate critical incidents
Qualifications
- Associate degree in IT/Computer Science or equivalent experience
- Basic knowledge of Windows OS, networking concepts, and security fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow/Jira preferred)
- Strong problem-solving skills with attention to detail
- Excellent verbal/written communication abilities
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license for occasional client site visits