Job Description
Join Detroit's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to provide critical infrastructure support to our Fortune 500 clients. This role offers structured training, mentorship from senior engineers, and clear pathways to specialization in cybersecurity or cloud computing. Enjoy hybrid work arrangements, comprehensive benefits, and opportunities to work on cutting-edge projects transforming Detroit's digital landscape.
Responsibilities
- Provide Tier 1/2 technical support for 500+ users across hardware, software, and network issues
- Deploy and configure Windows 10/11 workstations and mobile devices
- Manage Active Directory accounts and group policies
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades and migrations
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field OR equivalent certification (CompTIA A+, Network+)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Windows OS troubleshooting and Active Directory
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional site visits
- CompTIA Security+ certification preferred