Job Description
Join our dynamic IT team at CyberNet Solutions Inc. and launch your career in technology! We're seeking motivated Entry Level IT Support Specialists to provide exceptional technical assistance to our clients in the El Paso area. This role offers hands-on experience with cutting-edge systems while fostering professional growth through mentorship and training programs. Enjoy a collaborative work environment where your problem-solving skills and passion for technology will make a real impact.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop systems and peripherals
- Document technical procedures and maintain accurate service logs
- Collaborate with senior IT staff on system upgrades and security protocols
- Deliver user training on company applications and best practices
- Monitor system performance and escalate complex issues appropriately
- Participate in IT asset management and inventory control
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, networking fundamentals, and security concepts
- Strong customer service skills with ability to communicate technical concepts clearly
- Experience with ticketing systems (e.g., ServiceNow, Jira) preferred
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid Texas driver's license for occasional client site visits
- Ability to lift 30 lbs for equipment maintenance tasks