Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your career in Boston's thriving tech scene! We're seeking passionate tech enthusiasts ready to provide exceptional support to our dynamic team. You'll gain hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative environment. This role offers structured training programs and clear pathways for career advancement into cybersecurity, cloud infrastructure, or network administration. If you're eager to solve technical challenges and grow professionally, apply today!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Manage help desk tickets using Zendesk and maintain service documentation
- Install, configure, and troubleshoot Windows/Linux workstations and servers
- Assist with cybersecurity protocols including patch management and access control
- Collaborate with cross-functional teams to resolve system outages
- Document IT processes and create knowledge base articles
- Participate in on-call rotation for after-hours emergencies
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory, Office 365, and cloud services (AWS/Azure)
- Strong troubleshooting skills for hardware/software issues
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 20 lbs for equipment maintenance
- Valid Massachusetts driver's license for occasional site visits