Job Description
Join TechNova Solutions' dynamic IT team and kickstart your career in technology! We're seeking passionate entry-level professionals eager to build foundational skills in a collaborative environment. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while supporting our Denver-based clients. Enjoy competitive benefits, mentorship opportunities, and clear pathways for career advancement in Colorado's thriving tech hub.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts and access permissions across company systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex troubleshooting projects
- Participate in IT security initiatives and best practices implementation
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- CompTIA A+ or similar certification preferred