Job Description
Launch your IT career in Charlotte's thriving tech hub! TechSolutions Inc. is seeking passionate entry-level IT professionals to join our dynamic team. We offer comprehensive training, mentorship from industry veterans, and a collaborative environment where your growth is prioritized. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for our clients while building foundational skills in networking, cybersecurity, and cloud technologies. Enjoy competitive compensation, flexible work arrangements, and opportunities for career advancement within our rapidly expanding organization.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote support tools
- Assist with system installations, configurations, and maintenance
- Document technical procedures and create user knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Monitor system health and perform preventative maintenance tasks
- Support cybersecurity initiatives including patch management and access controls
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and customer service skills
- CompTIA A+ certification or willingness to obtain within 6 months
- Ability to lift 30 lbs and work in server environments
- Excellent written and verbal communication abilities
- Valid driver's license for occasional client site visits