Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate, tech-savvy individuals to provide essential IT infrastructure support to our dynamic Columbus-based team. No prior experience required – we'll provide comprehensive training to build your skills in network administration, system troubleshooting, and cybersecurity best practices. This is your gateway to a thriving career in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user-reported issues via ticketing system and remote support
- Assist with hardware installations, upgrades, and maintenance
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on system monitoring and optimization
- Support cybersecurity protocols including password management and data protection
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification preferred but not required
- Must be authorized to work in the United States